The healthcare sector in Australia has seen a significant increase in ISO 27001 certifications. In an industry tasked with helping those often most vulnerable, this certification is crucial for maintaining high standards of quality and security in healthcare services. Primary Health Networks (PHNs) must ensure their systems are compliant to achieve ISO 27001 certification by 30 June 2026. With its extensive experience and expertise working with PHNs, Acclario IT can be the ideal technology partner to help PHNs reach this goal.
Enhancing Customer Engagement through CRM Migration
One of the critical steps in achieving ISO 27001 certification is ensuring that customer relationship management (CRM) systems are robust and compliant. Acclario IT has successfully transitioned CRM data and processes to new contact management hubs, enhancing customer engagement through personalised, automated customer journeys. This migration not only improves customer interactions but also ensures that all data handling processes meet stringent compliance standards.
Streamlining Contracts and Financial Management
Managing contracts and financial processes efficiently is another key aspect of ISO 27001 certification. Acclario IT has implemented comprehensive ERP systems that include a Contracts Hub to capture contract details, payment schedules, and integrate with financial systems. This approach ensures that all financial transactions are transparent, traceable, and compliant with ISO 27001 standards, providing PHNs with a reliable system for managing their contractual obligations.
Empowering Stakeholders with Self-Service Portals
Acclario IT has developed user-friendly self-service portals that enable stakeholders to interact with the system seamlessly. These portals allow external data capture from service providers, ensuring that critical information is readily available and compliant with ISO 27001 requirements. By providing stakeholders with easy access to necessary data, PHNs can enhance their service delivery and maintain compliance with industry standards.
Ensuring Data Integration and Governance
A robust data integration and governance strategy is essential for ISO 27001 certification. Acclario IT has established data warehouse and data mart architectures to support centralised BI dashboards and advanced analytics. This approach ensures that all data is managed securely and efficiently, with a shared responsibility model for managing cloud solutions, data, and security. By implementing best practices for data loss prevention and application lifecycle management, PHNs can ensure that their data handling processes are compliant with ISO 27001 standards.
Automating Critical Processes
Automation plays a crucial role in achieving ISO 27001 certification by reducing manual errors and ensuring consistency in processes. Acclario IT has implemented advanced automation solutions for event planning, contract management, and reimbursement processes. These automations include notification systems, document management in SharePoint, and approval workflows, all designed to ensure compliance and transparency in critical business processes.
Developing Business Process Flows
To further support ISO 27001 certification, Acclario IT has developed customised business process flows for contract variation approvals, purchase order processes, and payment schedules. These workflows are tailored to meet the specific requirements of PHNs, ensuring that all processes are streamlined and compliant with ISO 27001 standards. By providing clear and efficient workflows, PHNs can maintain high standards of quality and performance in their operations.
Insights from Our ISO 27001 Certification Journey
Acclario IT’s experience in achieving ISO 27001 certification has yielded valuable insights and guidance for future partners and clients. One of the key takeaways is the importance of senior leadership commitment and support. As Ray Seeto, Acclario IT’s CTO, aptly put it, “It’s not just a box-ticking exercise. It’s about needing to put in proper processes and practices to be able to meet the requirements as part of the standard”. Regular training and awareness programs are essential to ensure that all employees understand and adhere to these standards.
Why Choose Acclario IT?
By partnering with Acclario IT, PHNs can benefit from their proven track record and deep understanding of ISO 27001 certification requirements. Acclario IT’s comprehensive approach ensures that all aspects of system implementation, from security setup to user training, are aligned with compliance standards.
Moreover, their experience in achieving ISO certification means that they understand the challenges and can provide practical, actionable advice to help PHNs lay the groundwork for their own ISO compliance. Acclario IT are committed to ensuring that their clients’ systems are secure, compliant, and capable of delivering high-quality healthcare services.
