It’s the quiet inefficiencies that cost organisations the most. The manual processes no one questions. The reports that require five systems and a spreadsheet. The tasks that live in inboxes rather than platforms.
Across the health, community, and not-for-profit sectors, many of the operational systems in use today were implemented to solve problems that existed five or even ten years ago. But what happens when the problems evolve – and the systems don’t?
The reality is this: organisations aren’t just being held back by outdated technology, but by the limitations of how that technology was configured, connected, and deployed. And it’s costing more than time – it’s impacting service delivery, data quality, and workforce morale.
A 2023 Deloitte survey found that 55% of Australian organisations believe their legacy systems are a major barrier to transformation. Yet less than a third have a plan to address them within the next two years. That’s not just a technology gap – it’s an efficiency crisis.
At Acclario IT, we work with organisations who know that transformation doesn’t have to be revolutionary – it just must be intentional. And when done right, the efficiency gains can be felt at every level of the organisation.
Unlocking Time with Automation
Manual effort continues to drain valuable staff time. According to a 2024 report by the Australian Information Industry Association (AIIA), Australian employees lose an average of 8.6 hours per week to inefficient processes. That’s more than a full working day – every week.
We’ve seen this firsthand. Whether it’s compiling provider recommendations for a tender, chasing insurance certificates, or emailing back and forth to confirm deliverables, these tasks eat into time that could be spent on service delivery and strategic planning.
Using Microsoft Power Platform, we help organisations automate the repetitive. Portals collect information directly from stakeholders. Reports generate automatically. Timely reminders and status updates are sent without manual triggers. It’s not just about saving time – it’s about restoring it to where it matters.
Creating a Single Source of Truth
Inefficiency often hides in silos. Relationships live in spreadsheets. Deliverables are stored in shared drives. Payment histories are only visible to finance. In many organisations, valuable data is scattered across systems – or worse, not captured at all.
We work with government and community organisations to centralise critical data in Dynamics 365. From contact relationships to contract performance, everything is connected. This unified view not only reduces duplication – it empowers staff with the information they need to act quickly and confidently.
Driving Accountability Through Visibility
When you can’t see who’s done what, inefficiency becomes the default. Payments are made before deliverables arrive. Reviewers miss deadlines. Contract completion is a guess, not a metric.
Dashboards and automation tools bring this into focus. Deliverables can be tracked against milestones. External reviewers are nudged automatically. Completion percentages are calculated in real time. Everyone – from executive leaders to front-line teams – gains clarity and control.
This is where real efficiency lives: in decisions informed by data, not delays.
Streamlining Communications and Engagement
Generic emails. Manually updated mailing lists. Important messages buried in crowded inboxes. According to research by the University of Sydney, up to 30% of emails sent by Australian health and community organisations are either unopened or filtered as spam – largely due to lack of segmentation and personalisation.
With Customer Insights, organisations can automate targeted communications based on behaviours, roles, and needs. Providers can self-manage their contact details. Compliance-related messages are categorised and prioritised. The result is smarter communication – and fewer missed messages.
The Efficiency Dividend
Efficiency isn’t about squeezing people harder. It’s about removing the friction that slows them down. The Australian Productivity Commission reported in 2023 that digital transformation is the single greatest lever for improving service quality and operational efficiency in the public and community sectors – but only when it’s aligned with user needs.
At Acclario IT, we don’t just replace old systems with newer ones. We work with you to understand the blockers – and build the bridges. From streamlining tender evaluations to automating contract compliance, our solutions are designed for real-world complexity, not cookie-cutter installs.
The organisations we support aren’t asking for a shiny new CRM. They’re asking for their teams to stop doing work that shouldn’t be done manually in 2025. They want visibility, flow, and confidence in their operations. And we’re helping them get there – one transformation at a time.
Because the real cost of inefficiency isn’t just time. Its opportunity lost.
