Dynamics 365 Customer Engagement Apps (CRM) – Sales, Customer Service, Marketing, Field Service, Project Operations
Health, Non-Profit, Government, Education
ACHIEVE YOUR FULL POTENTIAL WITH MICROSOFT
Give your sales and marketing teams the tools they need to create competitive advantage for your business, and the insights to create excited, loyal and satisfied customers.
DYNAMICS 365 CUSTOMER ENGAGEMENT
The right CRM (Customer Relationship Management) solution will empower you to create curated buying journeys for customers and prospects alike, while giving your sales and marketing teams timely insights and reports that prompt them to respond at the optimal moment to get a successful outcome.
A great CRM will simplify the customer engagement process in a powerful, automated and deep way.
FORECAST WITH ACCURACY
A great CRM will prime you for sales success by sorting, cleaning and analysing data, then providing insights on where your hottest opportunities lie, changes in purchasing trends, and information that can help you forecast sales with confidence.
ALIGN SALES AND MARKETING
Achieving a truly synchronised Sales & Marketing function is the holy grail. With the right CRM, insightful data can flow freely between the members of these often-segregated teams, giving Sales the most up-to-date info on which prospects are showing buying signals, and showing Marketing which activities and engagements are delivering leads of acceptable quality into the sales pipe.
AUTOMATICALLY CREATE PERSONALISED ENGAGEMENTS
By capturing data on buying behaviours, website visits, and engagement levels with email and social media, your CRM can craft automated outreaches that are personalised to match the needs of your contacts.
Happy customers are loyal customers. Having a single view of your contacts, with their online behaviour, email and phone interactions, and buying history, enables both Marketing and Sales to have deeply value-adding engagements that give customers the sense they’re understood and being met where it’s important to them.